Return & Refund Policy – SLT Royal

At SLT Royal, we take pride in offering high-quality fragrances. Your satisfaction is important to us, and we aim to make your shopping experience as smooth as possible.

📅 Return Window

We offer a 14-day return policy from the date your order is delivered.

To be eligible for a return, your request must be submitted within this timeframe.

📦 Eligibility for Returns

To qualify for a return:

Item must be unused and in original packaging
Product must be in resalable condition
Proof of purchase (order number or receipt) is required
Fragrance Policy

Due to hygiene and safety reasons, we do not accept returns on opened or used fragrances.

❌ Non-Returnable Items

We do not accept returns for:

Opened or used products
Items damaged due to misuse or improper handling
Clearance or final sale items
🔄 Damaged or Incorrect Orders

If you receive a:

Damaged item
Incorrect product

👉 Please contact us within 48 hours of delivery with clear photos of the issue.
We will resolve the issue promptly with a replacement or refund.

💰 Refund Process

Once your return is received and inspected:

You will be notified of approval or rejection
Approved refunds will be issued to your original payment method
Processing time: 5–10 business days
🚚 Return Shipping
Customers are responsible for return shipping costs
Original shipping fees are non-refundable
📦 Shipping Issues
Please ensure your shipping address is correct at checkout
SLT Royal is not responsible for lost or delayed packages once shipped
For delivery issues, please contact the carrier directly (e.g., USPS)
📧 How to Start a Return

To initiate a return or report an issue, contact us:

📧 sltfragrances@gmail.com

Please include:

Order number
Reason for return
Photos (if applicable)
🤝 Our Commitment

We are committed to delivering long-lasting, high-quality fragrances inspired by iconic luxury scents — without the designer price.